Help Wanted

Personal Lines Customer Service Representative need for Rapidly Growing Insurance Agency

Are you an experienced Customer Service Representative looking to expand your career? Do you have a passion for helping solve customers’ problems and providing them with the best solution? Then we want to hear from you! Come work for a rapidly growing insurance agency. 

This position lets you focus on what you do best: building and maintaining customer relationships. You will advise clients on coverage options, help them decide on insurance products, and solve their insurance problems. 

We need someone who is:

• Comfortable with learning new software programs

• Courteous and maintains a positive attitude with customers and peers

• Professional and reliable—someone who can work in our office on a full-time basis and

occasionally assist customers after normal business hours

Customer Service Associate

Responsibilities:

• Assist customers over the phone and through digital communications

• Answer customer questions and assist with requests

• Use problem solving skills to troubleshoot customer issues

• Enter information from customer calls into database

• Assist in generating sales leads by gathering information from customers

• Ensure customers are satisfied with their experience

• Follow procedures and policies

• Participate in trainings

• Other duties as assigned

Qualifications:

• High school diploma or GED required

• Property and Casualty Insurance License

• 1–3+ years of relevant customer service experience preferred

• Excellent communication skills required

• Working knowledge of computer systems

• Have experience with personal lines of insurance

• Experience with Commercial lines of insurance a plus.

• Be available to work full-time at our office from 8:30 – 4:30 Monday through Friday and occasionally assist customers after hours.

This position is a great opportunity for a motivated Customer Service Representative committed to providing high-quality customer service.  To apply for this position, send your resume and cover letter with salary requirements to info@carpenterinsuring.com.